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To serve you better, we've assembled a list of our residents' most frequently asked questions. If you don't find your answer here, feel free to contact us.
Frequently Asked Questions
May I burn trash and leaves inside the city limits?
No, our ordinances do not allow burning trash or leaves. Please contact city hall if you have any questions.
How long does it take to get a library card?
Our librarian will be able to supply you with a new library card the same day you apply.
Are electronic books available?
Yes! Overdrive allows patrons of participating libraries to use their library card to check-out and download eBooks and eAudiobooks to their digital devices.
Does the Library have "story time" for younger children?
We do offer "story time" for younger children! Give us a call if the current schedule is not posted.
What hours are Town Hall open?
Town Hall is open from 9:00am - 3:00pm, Monday-Friday. Closed on holidays. Other exceptions may apply.
Can I burn trash or leaves in town?
No, our ordinances do not allow burning trash or leaves. The town does provide a burn pile located at the sewage treatment plant for limbs, brush, and other clean wood. The town also provides leaf pickup in the fall. Please contact town hall if you have any questions.
Building Permits & Inspections
What is the process for getting a building permit?
Fill out a building permit application form and return to Town Hall. Should you have any additional questions, please feel free to give us a call or send us an email. We will be happy to help you.
My bill is past due can I get an extension?
Please contact our office and a one-time extension will be extended to you for extenuating circumstances.
What do I do if I am experiencing low pressure?
Call our office and report low pressure for your area.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
New Resident Resources
How do I sign up to receive Alerts and News & Notices?
Simply click the "Sign Up for Alerts" button located ……fill out the brief form with your preferred contact information and click submit
Where do I go to vote?
The Thorntown voting location is held at the Thorntown Library. All elections are conducted by the Boone County Clerk and Election Board. Please visit the Elections Page for all locations and upcoming election information.